Course Essentials and Subscription Rules
Our Payment Policy
We ensure a smooth and hassle-free payment process to enhance your learning experience. Kindly review the following payment guidelines for your courses in Quran, Islamic studies, and Arabic.
1. Payment Schedule: Payment is required following the completion of a successful trial lesson and before the commencement of your next scheduled lesson.
2. Automatic Monthly Subscription: For the convenience of consistent learning, your Monthly Subscription is set to auto-renew on the day of your initial registration. This automatic renewal continues each month until either you or the academy decides to cancel it.
2.1 Remaining Classes from Previous Month: If you have unused classes from the prior month, we advise against canceling your automatic subscription to avoid scheduling conflicts. Instead, you have two options:
- Request a refund for the remaining classes through the academy.
- Coordinate with your teacher to arrange alternative timings for the missed classes.
3. Manual Monthly Subscription: In the case of a Manual Monthly Subscription, it is imperative to adhere to timely payment practices. Monthly payments and invoices are due on the registration day of each subsequent month. Failure to comply may result in a suspension of classes until the payment is received.
3.1 Remaining Classes from Previous Month: To ensure smooth scheduling and recordkeeping, it is recommended not to delay payment for the new invoice. Instead, consider the following alternatives for unused classes from the prior month:
- Initiate a refund request for the remaining classes through the academy.
- Collaborate with your teacher to arrange suitable makeup sessions for the missed classes.
4. Invoice and Payment Submission: An invoice, summarizing the upcoming four weeks of classes, will be delivered to you via email or PayPal every four weeks. To support our commitment to our esteemed educators, we kindly request that you promptly settle payments, as their availability depends on the timely receipt of funds.
By adhering to these payment policies, we strive to maintain a seamless and enriching educational journey for you. Should you have any queries or require further assistance, please feel free to contact us.
Thank you for choosing our platform for your Quran, Islamic, and Arabic studies.
Our Courses' Policy
Time is our most valuable asset. Therefore, both students and teachers are required to be punctual for online classes. Delays are not permissible from either side, except in cases of emergencies.
In case a student cannot attend a class, they should notify the teacher at least 5 hours before the class begins. This will allow for rescheduling to a more suitable day. If a student misses a class without giving 5 hours' notice, makeup arrangements will be made only for sudden illness or family bereavement. For planned holidays, students are required to contact the support team.
In exceptional circumstances, a teacher might miss a class due to unforeseen events like power outages or medical emergencies. If the teacher is late for a class, the student should inform the teacher upon being online. Any missed time or class will be compensated by the teacher. In case of consistent lateness or class absences by the teacher, please notify us promptly via messaging the academy's WhatsApp number.
The agreed-upon number of classes/hours was established upon a student's enrollment. Should you wish to adjust this number, please contact us through the academy's WhatsApp number. Please note that if your initial payment was made on a day other than the first day of the month, subsequent classes for that month will be adjusted accordingly. Starting from the following month, you will follow the number of classes specified in your chosen study plan. The teacher will notify you of any cancellations exceeding your study plan's allotted classes. For instance, if you've committed to 4 classes per month on Saturdays, if a month has 5 Saturdays, the 5th class will be canceled. As payments are based on hourly rates, these extra classes are not accounted for in the fee structure.
For Manual Monthly Subscriptions: If you intend to alter your study plan, notify us via email at info@ItqanQuran1 or the WhatsApp number at least two days before the current month ends and before the next month begins. Failing to do so will result in the cancellation of your scheduled package without a refund. For Automatic Monthly Subscriptions: To modify your study plan, inform us via WhatsApp at least two days before the Registration day. Failure to comply will lead to the cancellation of your current scheduled package without a refund. Additionally, students can supplement their current study plan with extra hours at any time. The standard study hour rate is $8.5 USD, reduced from $10 USD.
We meticulously monitor the quality of learning through various measures, including attendance tracking, consistent teacher training, student and teacher feedback, and quarterly progress reports. For children under 16, parents will receive quarterly progress reports at the end of each month to facilitate monitoring their children's progress.
Teachers will document class times and provide a Classes Summary Report after each session. Students and parents will receive quarterly progress reports each month to aid in tracking student development.
Our Quality department will contact you after a few lessons to gather feedback. Kindly share any concerns, inquiries, or complaints to help us enhance our service. Your input is invaluable to us.
Our Academy maintains the privacy of both students and teachers. All personal information is considered confidential and is not to be disclosed, copied, or utilized in any manner. Official correspondence occurs solely via emails provided by the academy to students and teachers.
If you are dissatisfied or decide to discontinue classes at any point within a month, a 100% refund will be provided for classes not conducted. Please notify us through the WhatsApp academy number two days prior to your intended stop date. If the designated study hours are not completed in a given month, arrange makeup classes with your teacher on mutually suitable days.
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